Free Delivery applies to goods order on our website where Free Delivery is stated. Delivery will not be charged on deliveries made during normal hours operated by our logistics partners. This is usually, but not always, Monday to Friday 9am- 5pm. Deliveries on a Saturday will normally incur an extra charge. Free delivery is only to Mainland UK destinations where a sea crossing (other than by bridge) is not required from our warehouses to the final destination.
Please note that dispatch estimates are not exact. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by e-mail if any items you order turn out to be unreasonably delayed (more than 28 days). We endeavour to dispatch items in stock within 72 hours. We do not always have warehouse stock of all items, where this is the case, we endeavour to dispatch to you within 28 days. Where this is not possible, we will endeavour to email you with an analysis of the likely dispatch time. You can cancel your order at any time up until the item is dispatched, where upon we will refund the amount paid by you in full. Thereafter, please refer to our returns policy.
Delivery will be deemed as successfully made once the product has arrived at the address specified. No signature is required for proof of Delivery, except where carriers use this for their own confirmation. Products may be left at the delivery address without the recipient's permission except where third party suppliers require signed confirmation or the recipient has expressly requested products not be delivered in their absence. As soon as we have delivered the goods, you will be responsible for them. If you delay a delivery, our responsibility for everything other than damage due to our negligence will end on the date we originally agreed to deliver them. In case of delivery to certain locations such as hospitals, airports, hotels, ships and other business premises, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of Delivery. Should delivery be refused at the delivery address, and re-requested for another date, we may charge for the second delivery, since we met our delivery obligations with the initial delivery attempt.
It is the Recipients responsibility to sign for the correct number of packages as shown on the carrier's Delivery consignment note. Shortages or damages must be noted on the consignment note where possible. You must notify us of any shortages or damages within a reasonable time after delivery has taken place.